Front Desk Office Assistant | Client Care & Admin

Youth Outreach Services; Chicago (IL); On-site; USD 40,706 - 44,000; Full time

Job summary

Youth Outreach Services (YOS) is seeking a friendly, organized Office Assistant to support the daily operations of our administrative office in Clinton, IL. This role serves as the first point of contact for clients, families, and visitors while providing clerical and administrative support to staff.

The position is full-time, Monday to Friday, with duties including greeting visitors, answering phones, handling mail, maintaining files, and supporting confidentiality and HIPAA requirements.

Qualifications

• High School Diploma or GED required.
• Experience in office, receptionist, customer service, or administrative work preferred.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and basic office technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to professionalism, confidentiality, and customer service.
• Ability to work effectively with diverse populations.

Responsibilities

• Greet and assist clients, families, visitors, and community partners.
• Answer and direct incoming phone calls.
• Provide general administrative and clerical support.
• Process mail, maintain filing systems, and order office supplies.
• Prepare, copy, scan, and distribute documents and reports.
• Assist with expense reconciliations and petty cash tracking.
• Maintain accurate records and data entry.
• Protect client confidentiality and comply with HIPAA requirements.
• Support agency quality improvement initiatives and special projects as assigned.

Skills

Communication

Organization

Microsoft Office

Office technology

Multitasking

Confidentiality

Customer service

Education

High School Diploma or GED

Tools

Basic office equipment

Job description

Youth Outreach Services (YOS) is seeking a friendly, organized Office Assistant to support the daily operations of our administrative office in Clinton, IL. This role serves as the first point of contact for clients, families, and visitors while providing clerical and administrative support to staff.

The position is full-time, Monday to Friday, with duties including greeting visitors, answering phones, handling mail, maintaining files, and supporting confidentiality and HIPAA requirements.