Front Desk & Client Services Specialist

Axess Family Services, Inc.; Youngstown (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Axess Family Services, Inc. is seeking a Front Office Assistant to support daily operations at the Liberty Office. You will greet clients and visitors, answer phones, and direct calls to the appropriate staff, while maintaining a courteous, professional demeanor in a fast-paced environment.

This full-time, on-site role requires accurate intake processing, collecting co-pays, and ensuring forms are completed at the first appointment, while upholding agency policies and compliance standards.

Qualifications

• Ability to meet agency requirements for criminal background check.
• Preferred: High School Diploma or GED.
• Preferred: Prior clerical experience.

Responsibilities

• Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
• Ensure that all required intake, financial and clinical forms are obtained at client’s first appointment.
• Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
• At each client visit: Have client fill out client information form; Collect co-pay/insurance deductible from client.
• Interact courteously with clients and visitors at all times and respond to concerns and requests efficiently.
• Ensure that clinical information is released to outside agencies with proper authorization and uploaded to the client’s record.
• Maintain knowledge of AFS policies and procedures and comply with COA/federal/state requirements.
• Other duties as assigned.

Skills

Clerical experience

Education

High School Diploma or GED

Job description

Axess Family Services, Inc. is seeking a Front Office Assistant to support daily operations at the Liberty Office. You will greet clients and visitors, answer phones, and direct calls to the appropriate staff, while maintaining a courteous, professional demeanor in a fast-paced environment.

This full-time, on-site role requires accurate intake processing, collecting co-pays, and ensuring forms are completed at the first appointment, while upholding agency policies and compliance standards.