Night Auditor - Guest Experience, Revenue & Benefits

Doubletree Columbia; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Raines Co. is seeking a Night Auditor to oversee front desk operations during the night shift, ensuring guest payments are posted and all accounts are reconciled for the day.

The role emphasizes maintaining a friendly, professional demeanor while handling inquiries and reservations with accuracy. Applicants should have experience in customer service or guest-facing roles, familiarity with hotel systems (PMS, PBX, Quore), and a high school diploma or GED.

Qualifications

• Experience in customer service or guest-facing roles.
• Front desk or night audit experience preferred.
• Experience with hotel systems such as PMS and PBX is desirable.
• Proficiency with Microsoft 365 or similar software.

Responsibilities

• Maintains a friendly, professional demeanor at all times.
• Answers inquiries and accepts reservations.
• Resolves guest issues and complaints promptly.
• Handles reservations, information, and guest concerns.
• Uses upselling techniques to improve occupancy and revenue.
• Ensures accurate billing and reconciles accounts at day end.
• Balances day’s accounts and verifies end-of-day procedures.
• Maintains front desk logs and communicates with security and management.

Skills

Customer service

Front desk

Communication

Multitasking

Education

High school diploma or GED

Associate’s degree in Business Administration or Hospitality

Tools

Quore

PBX

Hotel PMS

Microsoft 365

Job description

Raines Co. is seeking a Night Auditor to oversee front desk operations during the night shift, ensuring guest payments are posted and all accounts are reconciled for the day.

The role emphasizes maintaining a friendly, professional demeanor while handling inquiries and reservations with accuracy. Applicants should have experience in customer service or guest-facing roles, familiarity with hotel systems (PMS, PBX, Quore), and a high school diploma or GED.