Front Desk & Membership Concierge — Fitness Club

Planet Fitness; Newark (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting guests, handling front desk duties, assisting with sign-ups and tours, updating member accounts, and ensuring a clean and welcoming club environment. Candidates should be reliable, with a friendly demeanor and strong communication skills.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Authorized to work in the United States.
• Ability to lift up to 50 lbs occasionally.
• Ability to stand and walk during shift.
• Ability to talk in person or on the phone during shift.
• Ability to encounter cleaning chemicals occasionally.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign-ups, tours for prospects.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely, professional manner and escalate as needed.
• Assist in maintaining the club's neatness and cleanliness.

Skills

Customer service

Front desk duties

Basic computer proficiency

Strong communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role involves greeting guests, handling front desk duties, assisting with sign-ups and tours, updating member accounts, and ensuring a clean and welcoming club environment. Candidates should be reliable, with a friendly demeanor and strong communication skills.