Front Desk & Member Experience Specialist - Flexible Schedule

Planet Fitness; Hamden (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Free Black Card membership

Job summary

Planet Fitness in Hamden, CT is seeking a Front Desk Associate to greet members, handle inquiries, and process transactions with a friendly, professional demeanor. You will promote benefits and promotions while maintaining a clean, welcoming club environment.

Candidates should have 6 months of customer service in retail or 1 year in fitness, strong communication, and a self-motivated, energetic attitude. Flexible scheduling and rotating shifts are available.

Qualifications

• Six months face-to-face customer service experience in a retail environment or 1-year fitness experience preferred.
• Ability to manage multiple responsibilities with a friendly, courteous demeanor.
• Excellent communication and problem-solving skills to resolve member questions.

Responsibilities

• Welcome and assist members in a friendly, confident manner.
• Provide telephone service and answer questions knowledgeably.
• Maintain club cleanliness for up to 50% of the shift and handle transactions (payments, receipts, change).
• Promote Planet Fitness products and promotions to drive revenue.
• Respond to member needs and resolve concerns to ensure a positive experience.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Flexibility

Self-motivated

Retail experience

Fitness experience

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Hamden, CT is seeking a Front Desk Associate to greet members, handle inquiries, and process transactions with a friendly, professional demeanor. You will promote benefits and promotions while maintaining a clean, welcoming club environment.

Candidates should have 6 months of customer service in retail or 1 year in fitness, strong communication, and a self-motivated, energetic attitude. Flexible scheduling and rotating shifts are available.