Front Desk & Member Experience Specialist

YMCA of Central Massachusetts; Worcester (MA); On-site; USD 42,981,000 - 49,594,000; Part time

Benefits offered by this job

Access to YMCA facilities

Employee Assistance Program

Sick Leave

Job summary

YMCA of Central Massachusetts is seeking a part-time Welcome Center Associate in Worcester, MA. You will provide top-notch customer service, answer membership inquiries, and support front desk operations to ensure a welcoming, efficient experience for members and guests.

The role requires strong organizational and computer skills, plus the ability to relate effectively to a diverse community. Join a team that embraces the Y's values and mission.

Qualifications

• Requires solid supervisory, organizational, interpersonal, and communication skills.
• At least one-year experience in customer service.
• Must have strong organizational, computer and communication skills.
• Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices.
• Must be very organized and be able to create systems for smooth branch operations.
• Strong human relations skills including the ability to establish and maintain a positive work environment with other staff, volunteers, and members.
• Minimum age of 18.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
• Ensure the YMCA character development initiatives of caring, honesty, respect, & responsibility is implemented in the Membership Department.
• Manage all inquiries related to membership including rates, hours of operation and current program schedules.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
• Provide direct service at the welcome center as scheduled and as needed.
• Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
• Perform other duties as assigned by the supervisor.
• Participate in training and other Association initiatives.
• Perform other duties as assigned.

Skills

Supervisory skills

Organizational skills

Interpersonal skills

Communication skills

Computer skills

Accounting procedures

Diversity awareness

Customer service

Job description

YMCA of Central Massachusetts is seeking a part-time Welcome Center Associate in Worcester, MA. You will provide top-notch customer service, answer membership inquiries, and support front desk operations to ensure a welcoming, efficient experience for members and guests.

The role requires strong organizational and computer skills, plus the ability to relate effectively to a diverse community. Join a team that embraces the Y's values and mission.