Welcome Center Member Concierge (Part-Time)

YMCA of Greater Boston; Waltham (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Free YMCA Membership

Discounts on programs

Family membership options

Retirement plan up to 10%

Health, dental, and vision

Vacation and sick time

Job summary

The YMCA of Greater Boston is seeking a Welcome Center Representative in Waltham, MA. This part-time role focuses on member check-in, program information, and sales, with shifts in weekday afternoons/evenings and weekends.

You will uphold safety protocols and YMCA policies while delivering exceptional service to members and guests. Join a cause-driven team and develop strong customer-service skills in a supportive environment.

Qualifications

• Provide excellent member service by listening, caring for members’ well-being and making them feel welcome.
• Ability to multitask and work in a fast-paced environment.
• Use Listen First skills to build relationships with members and staff.

Responsibilities

• Present a welcoming demeanor when greeting and serving members and program participants.
• Arrive on time, in uniform with YMCA name tag, ready for shift.
• Enforce YMCA safety and membership policies at all times.
• Work independently and solve problems to serve members.
• Be available to cover shifts including opening, closing, and weekends.
• Conduct tours for prospective members, as needed.
• Answer member and non-member phone calls per YMCA policies.
• Communicate YMCA policies clearly to members and staff.
• Handle cashing out and balancing daily transactions.

Skills

Customer service

Communication

Multitasking

Relationship building

Attention to detail

Job description

The YMCA of Greater Boston is seeking a Welcome Center Representative in Waltham, MA. This part-time role focuses on member check-in, program information, and sales, with shifts in weekday afternoons/evenings and weekends.

You will uphold safety protocols and YMCA policies while delivering exceptional service to members and guests. Join a cause-driven team and develop strong customer-service skills in a supportive environment.