Member Experience & Front Desk Associate

Planet Fitness; Hammond (CA); On-site; USD 14,000 - 17,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Dollars for Scholars

Advancement Opportunities

HSA

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to drive new member sales and create an exceptional member experience through superior customer service. You will be the first point of contact for members, prospective members and guests, handling front desk tasks, tours, sign-ups, cancellations and account updates.

You will greet members warmly, assist with inquiries, and help resolve member services issues while maintaining clean and welcoming club environments.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills.
• Basic computer proficiency required.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk-related tasks including answering phone calls, taking info calls and tours, and assisting with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to appropriate supervisor as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to drive new member sales and create an exceptional member experience through superior customer service. You will be the first point of contact for members, prospective members and guests, handling front desk tasks, tours, sign-ups, cancellations and account updates.

You will greet members warmly, assist with inquiries, and help resolve member services issues while maintaining clean and welcoming club environments.