Flexible-Hours Guest Services & Membership Concierge

Planet Fitness; Cornelia (GA); On-site; USD 25,000 - 32,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service while helping maintain a clean, welcoming club environment and supporting smooth daily operations.

Responsibilities include greeting members, answering questions about memberships and services, processing check-ins and transactions, and assisting with equipment usage.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive and handle membership-related transactions (billing, renewals).
• Maintain an organized front desk area and ensure the club is clean and presentable.
• Ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Promote memberships, personal training, and other services to potential members.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service while helping maintain a clean, welcoming club environment and supporting smooth daily operations.

Responsibilities include greeting members, answering questions about memberships and services, processing check-ins and transactions, and assisting with equipment usage.