Front Desk & Member Experience Specialist

Planet Fitness - New Port Richey; Washington; On-site; USD 23,000 - 25,000; Full time

Job summary

Planet Fitness in Washington State is seeking a Full Time Member Services Representative to deliver exceptional customer service at the front desk. You will greet members and guests, assist with check-ins, explain memberships, and guide prospective members on tours.

The role involves updating member accounts, addressing questions, and escalating issues to the assistant manager when needed, while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills; interact positively and professionally.
• Strong listening skills; empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities including answering phones, assisting callers, member check-in, new member sign-up, and tours.
• Process updates to member accounts as needed.
• Respond to questions and concerns promptly and escalate to management when appropriate.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Interest in fitness

Positive attitude

Punctuality

Excellent communication

Active listening

Diplomacy

18+

Job description

Planet Fitness in Washington State is seeking a Full Time Member Services Representative to deliver exceptional customer service at the front desk. You will greet members and guests, assist with check-ins, explain memberships, and guide prospective members on tours.

The role involves updating member accounts, addressing questions, and escalating issues to the assistant manager when needed, while maintaining a clean, welcoming club environment.