Front Desk & Member Experience Specialist

Baseline Fitness; Louisiana (MO); Sur place; USD 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Résumé du poste

Planet Fitness is seeking a Customer Service Representative to welcome members and guests, drive new member sign-ups, and deliver a positive, helpful experience at the front desk.

You will handle phone inquiries, tours, and member account updates, assist with check-ins and cancellations, and collaborate with the Club Manager to resolve issues while maintaining a clean, welcoming environment. This role requires friendly communication and reliability.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilités

• Greet and meet potential members, providing a great customer experience.
• Answer calls and tours, assist with questions or concerns.
• Assist in member sign-ups, check-ins, cancellations, and updating member information.
• Facilitate member services issues and escalate to management as needed.
• Maintain the neatness and cleanliness of the club.

Connaissances

Strong customer service

Basic computer proficiency

Honesty and work ethic

Description du poste

Planet Fitness is seeking a Customer Service Representative to welcome members and guests, drive new member sign-ups, and deliver a positive, helpful experience at the front desk.

You will handle phone inquiries, tours, and member account updates, assist with check-ins and cancellations, and collaborate with the Club Manager to resolve issues while maintaining a clean, welcoming environment. This role requires friendly communication and reliability.