Front Desk & Member Experience Specialist

Planet Fitness; Richland (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness in Richland, WA seeks a Member Services Representative to deliver outstanding guest experiences and front-desk support. You will greet members, handle sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

We value Enthusiasm, reliability, and strong communication. The role involves regular guest interaction, problem solving, and teamwork to ensure member satisfaction in a busy fitness club setting.

Qualifications

• Customer service experience preferred.
• Basic computer skills with ability to learn club software.
• Passion for fitness and health.
• Upbeat and positive attitude; reliable and punctual.
• Strong communication and interpersonal skills; able to handle guest questions professionally.
• Diplomacy in all interactions; maintain appropriate behavior and language.
• Excellent listening skills and ability to empathize with members.
• Must be 18 years or older and have a HS diploma/GED.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with new sign-ups.
• Provide tours to prospective members.
• Facilitate updates to member accounts.
• Address questions/concerns and escalate as needed to management.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy and problem solving

Diplomacy

Active listening

Team communication

Education

High School diploma / GED

Job description

Planet Fitness in Richland, WA seeks a Member Services Representative to deliver outstanding guest experiences and front-desk support. You will greet members, handle sign-ups, tours, and account updates while maintaining a clean, welcoming club environment.

We value Enthusiasm, reliability, and strong communication. The role involves regular guest interaction, problem solving, and teamwork to ensure member satisfaction in a busy fitness club setting.