Member Experience Specialist – Gym Front Desk

Excel Fitness; Rogers (AR); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Excel Fitness, a Planet Fitness franchise, is seeking front desk Team Players to create a positive member experience through outstanding customer service. You will help maintain a clean, welcoming club, assist members with app usage, and handle daily cash operations.

The role offers either full-time or part-time hours in a dynamic gym environment with growth opportunities and involvement in member promotions and community events.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR/AED certification before working alone.
• Comfortable standing for long periods.
• Strong communication and customer service skills.

Responsibilities

• Perform duties during assigned shifts.
• Maintain club cleanliness and atmosphere.
• Utilize Planet Fitness app and updates.
• Operate safely with required trainings.
• Audit and balance cash drawers daily.
• Input member information into tablets and POS.
• Ensure adherence to policies and assist members.
• Provide safe, secure environment and great service.
• Stock retail and janitorial items for shifts.
• Assist GM and AM with promotions and operations.

Skills

Communication skills

Team player

Microsoft Office

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Excel

Job description

Excel Fitness, a Planet Fitness franchise, is seeking front desk Team Players to create a positive member experience through outstanding customer service. You will help maintain a clean, welcoming club, assist members with app usage, and handle daily cash operations.

The role offers either full-time or part-time hours in a dynamic gym environment with growth opportunities and involvement in member promotions and community events.