Front Desk Member Experience Specialist

Excel Fitness; Duncanville (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP

PTO

Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is growing in Texas and seeks a front desk team member who delivers a superior member experience through friendly, professional service and a clean, welcoming club environment.

We value exceptional customer service, reliability, and a proactive attitude. A High School diploma or GED is required, and candidates must be 18+. Benefits include PTO, health coverage, and opportunities to advance into management roles.

Qualifications

• Exceptional customer service skills.
• Positive mental attitude and professional demeanor.
• Punctual and reliable to work shifts.
• Diplomacy in interactions with members and staff.

Responsibilities

• Provide an exceptional customer service experience to members.
• Check members into the system accurately.
• Take prospective members on tours and assist with new account sign-up.
• Facilitate needed updates to members' accounts.
• Respond to member questions promptly and escalate to management when needed.
• Conduct detailed cleaning across all club areas.

Skills

Customer service

Positive attitude

Punctuality & reliability

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is growing in Texas and seeks a front desk team member who delivers a superior member experience through friendly, professional service and a clean, welcoming club environment.

We value exceptional customer service, reliability, and a proactive attitude. A High School diploma or GED is required, and candidates must be 18+. Benefits include PTO, health coverage, and opportunities to advance into management roles.