Front Desk Member Experience Specialist

Planet Fitness - TG3E/CM3; Pottsville (Schuylkill County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) and Roth Retirement Plans

Flexible Spending Accounts

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, friendly Judgement Free Zone.

Responsibilities include greeting members, providing exceptional service, promoting memberships (like Black Card), and assisting with tours while upholding Planet Fitness standards on cleanliness and safety.

Qualifications

• Must be 18 years or older.
• Ability to work onsite; this is not a remote position.
• Must obtain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within company required timeframes.
• Submit to a National Sex Offender Registry check.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries, sign-ups and billing questions.
• Check members into the POS system and process memberships/payments.
• Answer phones professionally and efficiently.
• Maintain cleanliness of the club, restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack areas and maintain safety.
• Promote memberships and upgrades (e.g., Black Card) and conduct tours as needed.

Skills

Customer service

Sales & sign-ups

POS systems

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, friendly Judgement Free Zone.

Responsibilities include greeting members, providing exceptional service, promoting memberships (like Black Card), and assisting with tours while upholding Planet Fitness standards on cleanliness and safety.