Weekday Front Desk & Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Greenwich Township, NJ is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service at the front desk.

In this role you will greet members and guests, answer phones, process new sign-ups, take tours, update member accounts, resolve questions, and help maintain a clean and welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability.
• High School diploma or GED required.
• Must be 18 years of age or older.
• Strong interpersonal and listening skills.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities: answer phones, assist callers, and check members in.
• Sign up new members and provide tours to prospective members.
• Update member accounts and resolve questions or concerns promptly.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Active listening

Punctuality

Professionalism

Empathy

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness in Greenwich Township, NJ is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service at the front desk.

In this role you will greet members and guests, answer phones, process new sign-ups, take tours, update member accounts, resolve questions, and help maintain a clean and welcoming club environment.