Member Experience & Front Desk Specialist

Planet Fitness; Lapeer (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Free PF Black Card Membership

Guest passes

Free CPR & trainer certifications

Life insurance

Short & Long-Term Disability

Retirement savings with 4% company max

Volunteer opportunities

A fun, judgement-free environment

Job summary

Planet Fitness is seeking energetic Front Desk Team Members to join our health‑focused environment. You will greet members, handle inquiries, process memberships, and support daily club operations.

This role requires punctuality, reliable communication, basic computer skills, and a positive attitude. Flexible scheduling including nights, weekends, and holidays is common, with comprehensive benefits for full‑time team members.

Qualifications

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Initiative and strong communication skills.
• Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Responsibilities

• Greet and assist members in person, by phone, and in writing.
• Follow scripts for member services such as info calls, tours, cancellations, and rate reviews.
• Operate club technology and certifications in CPR/AED.
• Maintain restrooms, locker area, and gym spaces; ensure safety and sanitization.
• Support other duties as assigned.
• Communicate professionally with members and team.

Skills

Basic computer proficiency

Upbeat attitude

Punctuality and reliability

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking energetic Front Desk Team Members to join our health‑focused environment. You will greet members, handle inquiries, process memberships, and support daily club operations.

This role requires punctuality, reliable communication, basic computer skills, and a positive attitude. Flexible scheduling including nights, weekends, and holidays is common, with comprehensive benefits for full‑time team members.