Front Desk & Member Experience Specialist

Planet Fitness - OH Christie Group; Delaware (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Free black card membership

Access to company Audible account

Ongoing leadership training

Full-time employee health insurance

Free staff lunch each month

Personal Finance class

401K with up to 4% match

Job summary

A leading fitness franchise in Delaware is seeking a Team Member to provide exceptional customer service to members and guests. Responsibilities include greeting members, handling front desk tasks, and maintaining a positive atmosphere. Ideal candidates will have a passion for fitness, strong customer service skills, and the ability to empathize with others. Opportunities for advancement and employee benefits are provided.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities, including answering phones.
• Check members in and manage new member sign-ups.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally.
• Assist in maintaining club cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Job description

A leading fitness franchise in Delaware is seeking a Team Member to provide exceptional customer service to members and guests. Responsibilities include greeting members, handling front desk tasks, and maintaining a positive atmosphere. Ideal candidates will have a passion for fitness, strong customer service skills, and the ability to empathize with others. Opportunities for advancement and employee benefits are provided.