Front Desk & Member Experience Specialist

Planet Fitness - Cambridge Fitness; Willowick (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full-time employee health insurance

Job summary

A fitness center is seeking a Team Member to create a positive member experience and provide exceptional customer service. Responsibilities include greeting members, managing front desk activities, and ensuring a clean environment. Ideal candidates are passionate about fitness, reliable, and possess strong customer service skills. Benefits include free membership and opportunities for advancement. Join a supportive culture focused on personal development and team success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Ability to empathize and problem solve

Positive attitude

Education

High School diploma/GED equivalent

Job description

A fitness center is seeking a Team Member to create a positive member experience and provide exceptional customer service. Responsibilities include greeting members, managing front desk activities, and ensuring a clean environment. Ideal candidates are passionate about fitness, reliable, and possess strong customer service skills. Benefits include free membership and opportunities for advancement. Join a supportive culture focused on personal development and team success.