Member Experience Associate

Planet Fitness - United FP Management, LLC; Wilmington (DE); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading fitness franchise is looking for a Member Services Representative in Wilmington, DE. The role involves providing exceptional customer service to members and guests, managing front desk activities, and maintaining cleanliness throughout the club. Ideal candidates have a passion for fitness, a strong customer service background, and must be 18 or older. This position offers a dynamic work environment within a rapidly growing organization dedicated to creating a positive member experience.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Strong listener with the ability to empathize and problem solve.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and assist with new sign-ups.
• Maintain cleanliness and help complete priority cleaning tasks.

Skills

Customer service background

Basic computer proficiency

Ability to empathize

Exceptional customer service skills

Job description

A leading fitness franchise is looking for a Member Services Representative in Wilmington, DE. The role involves providing exceptional customer service to members and guests, managing front desk activities, and maintaining cleanliness throughout the club. Ideal candidates have a passion for fitness, a strong customer service background, and must be 18 or older. This position offers a dynamic work environment within a rapidly growing organization dedicated to creating a positive member experience.