Member Services Specialist - Front Desk & Member Experience

Planet Fitness - United FP Management, LLC; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise in Wilmington is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, handling front desk operations, signing up new members, and maintaining cleanliness. Ideal candidates should have a passion for fitness, a positive attitude, and strong communication skills. Join the team where you can make a significant impact in members' lives while fostering a motivating environment.

Qualifications

• Customer service background preferred.
• Ability to empathize and problem-solve.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities, including phone inquiries.
• Check in members and assist with membership sign-ups.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Strong listening skills

Job description

A leading fitness franchise in Wilmington is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, handling front desk operations, signing up new members, and maintaining cleanliness. Ideal candidates should have a passion for fitness, a positive attitude, and strong communication skills. Join the team where you can make a significant impact in members' lives while fostering a motivating environment.