Member Services Specialist - Front Desk & Member Experience

Planet Fitness; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Wilmington, Delaware, to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and maintaining club cleanliness. Ideal candidates should possess strong customer service skills, basic computer proficiency, and an upbeat attitude. This role emphasizes creating a welcoming atmosphere in a judgment-free zone, contributing to a supportive community that inspires health and fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Ability to empathize and solve problems.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check in members and sign up new members.
• Maintain cleanliness of the club including daily tasks.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening ability

Positive and upbeat attitude

Punctuality and reliability

Job description

A leading fitness franchise is seeking a Member Services Representative in Wilmington, Delaware, to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and maintaining club cleanliness. Ideal candidates should possess strong customer service skills, basic computer proficiency, and an upbeat attitude. This role emphasizes creating a welcoming atmosphere in a judgment-free zone, contributing to a supportive community that inspires health and fitness.