Front Desk Member Experience Specialist

Crunch Fitness; Cranston (RI); Sur place; USD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Health insurance

Training & development

Wellness resources

Employee discounts

Flexible schedule

Résumé du poste

Crunch Fitness is seeking energetic people to join our rapidly growing team. The Member Service Representative (MSR) sits at the front desk as the face and voice of Crunch Fitness, greeting members with energy and creating a memorable experience.

You will process check-ins, answer calls, assist with account inquiries, and promote workouts, classes, and retail. A friendly, team-oriented attitude in a busy gym is essential to success.

Qualifications

• High school diploma or GED; minimum age 18; CPR/AED certification (or willingness to obtain within 30 days of hire).
• Customer service experience in retail, hospitality, or front desk; great attitude and passion for fitness matters.
• Comfort using computer systems, answering phone calls, and learning club management software.
• Flexible schedule including early mornings, evenings, weekends, and holidays as needed.

Responsabilités

• Greet members with energy and enthusiasm at the front desk.
• Process check-ins, answer phone calls, assist members with account inquiries and billing.
• Promote club amenities, signature classes, and retail products to drive growth.
• Keep front desk, lobby, retail area, and surrounding facility clean and organized.

Connaissances

Customer service

Team player

Tech skills

Flexible schedule

Formation

High school diploma or GED

CPR/AED certification

Outils

Club management software

Description du poste

Crunch Fitness is seeking energetic people to join our rapidly growing team. The Member Service Representative (MSR) sits at the front desk as the face and voice of Crunch Fitness, greeting members with energy and creating a memorable experience.

You will process check-ins, answer calls, assist with account inquiries, and promote workouts, classes, and retail. A friendly, team-oriented attitude in a busy gym is essential to success.