Front Desk & Member Experience Associate

Crunch Fitness; San Mateo (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Complimentary Crunch gym membership

Group health insurance

Disability insurance

Life insurance

Paid time off (vacation/holidays)

Job summary

Crunch Fitness is seeking a Front Desk Representative to create a welcoming atmosphere at the San Mateo club. You will greet members, handle check-ins, answer phones, and relay information about events and services.

The role requires high energy, reliability, and strong customer service in a fast-paced environment. Responsibilities include assisting with retail, scheduling member services, and maintaining a clean front desk area.

Qualifications

• Fluent in English with strong reading/writing skills.
• Excellent written and verbal communication.
• Proven customer service experience in a fast-paced environment.

Responsibilities

• Greet members and guests with a welcoming smile and assist as they exit the club.
• Check in all members and guests per standard procedures.
• Answer phones courteously and professionally.
• Communicate events and updates to members.
• Maintain a clean, organized front desk area and assist in retail as needed.

Skills

Fluent in English

Reading & writing

Communication skills

Customer service

18+ years

Experience in fast-paced environment

Multitasking

High energy

Patience

Open availability

Stamina for standing/walking

Job description

Crunch Fitness is seeking a Front Desk Representative to create a welcoming atmosphere at the San Mateo club. You will greet members, handle check-ins, answer phones, and relay information about events and services.

The role requires high energy, reliability, and strong customer service in a fast-paced environment. Responsibilities include assisting with retail, scheduling member services, and maintaining a clean front desk area.