Front Desk & Member Experience Specialist

Planet Fitness; Clearwater (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness club in Clearwater, Florida is looking for a Member Services Representative to enhance member experience by providing exceptional customer service. Responsibilities include greeting members, handling front desk activities, and assisting with member inquiries. Ideal candidates will have customer service experience, basic computer skills, and a passion for fitness. Positive attitude and reliability are essential for success in this role.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate sign-ups.
• Respond to member inquiries and concerns professionally.

Skills

Exceptional customer service skills

Basic computer proficiency

Upbeat and positive attitude

Strong listening skills

Education

High School diploma/GED equivalent

Job description

A leading fitness club in Clearwater, Florida is looking for a Member Services Representative to enhance member experience by providing exceptional customer service. Responsibilities include greeting members, handling front desk activities, and assisting with member inquiries. Ideal candidates will have customer service experience, basic computer skills, and a passion for fitness. Positive attitude and reliability are essential for success in this role.