Member Experience Specialist: Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Clinton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and family

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Clinton, IA is seeking a Customer Service Representative to greet members and drive positive experiences at the front desk. You will assist with new member sign-ups, answer questions, and handle scheduling and tours as needed.

The role emphasizes friendly communication, problem solving, and teamwork in a fast-paced club environment. Prior customer service is favored, with basic computer skills and reliability valued.

Qualifications

• Customer service experience is preferred or required.
• Ability to greet and assist members with a friendly demeanor.
• Basic computer proficiency for sign-ups and account updates.

Responsibilities

• Greet/assist potential members and guests.
• Handle front desk tasks: phone, info calls, tours.
• Assist in member check-ins, sign-ups, cancellations and account updates.
• Maintain club cleanliness.

Skills

Customer service

Basic computer skills

Honesty

Strong work ethic

Job description

Planet Fitness - PF Baseline Fitness in Clinton, IA is seeking a Customer Service Representative to greet members and drive positive experiences at the front desk. You will assist with new member sign-ups, answer questions, and handle scheduling and tours as needed.

The role emphasizes friendly communication, problem solving, and teamwork in a fast-paced club environment. Prior customer service is favored, with basic computer skills and reliability valued.