Front Desk & Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, assist with tours, and create a positive member experience. You will handle front desk tasks, answer questions by phone, support sign-ups, cancellations, and update member accounts while maintaining a clean and welcoming club environment.

This role emphasizes strong communication, teamwork, and a friendly demeanor to uphold Planet Fitness standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Assist with member sign-ups, cancellations, and account information updates.
• Facilitate member services issues and forward to supervisor as needed.
• Help maintain club cleanliness and presentation.

Skills

Honesty

Customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members, assist with tours, and create a positive member experience. You will handle front desk tasks, answer questions by phone, support sign-ups, cancellations, and update member accounts while maintaining a clean and welcoming club environment.

This role emphasizes strong communication, teamwork, and a friendly demeanor to uphold Planet Fitness standards.