Front Desk Member Experience Agent

ComForCare Home Care (Raleigh, NC); Arvada (CO); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Free membership for self and family

Health, Dental and Vision Insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, and guide tours. You will help with sign-ups, check-ins, cancellations, and account updates while ensuring a welcoming club environment.

The role emphasizes friendly communication, problem solving, and teamwork to maintain high member satisfaction and smooth front-desk operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phones, info calls, tours.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to appropriate supervisor.

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Tools

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, and guide tours. You will help with sign-ups, check-ins, cancellations, and account updates while ensuring a welcoming club environment.

The role emphasizes friendly communication, problem solving, and teamwork to maintain high member satisfaction and smooth front-desk operations.