Front Desk & Member Experience Specialist

Planet Fitness; Brunswick (OH); On-site; USD 15,343 - 21,852; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. The role involves greeting, front desk duties, sign-ups, tours for prospects, and updating member accounts.

Hours include Sundays with weekend and weekday shifts; starting pay is $13.50/hour with a $0.50 raise after 30 days upon training completion. Eligible for discounts, uniforms, and advancement opportunities.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED required.

Responsibilities

• Greet members and guests with outstanding service.
• Check members into the system and assist with new sign-ups.
• Take tours for prospective members.
• Update member accounts as needed.
• Address questions and concerns; escalate to management when needed.
• Maintain club cleanliness and neatness.

Skills

Customer service background

Basic computer proficiency

Upbeat attitude

Punctuality

Exceptional customer service

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. The role involves greeting, front desk duties, sign-ups, tours for prospects, and updating member accounts.

Hours include Sundays with weekend and weekday shifts; starting pay is $13.50/hour with a $0.50 raise after 30 days upon training completion. Eligible for discounts, uniforms, and advancement opportunities.