Front Desk & Member Experience Specialist

Gold's Gym; San Antonio (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym in San Antonio, TX is seeking a Front Desk Team Member to warmly greet members, guests and staff and manage check-ins, inquiries, and basic front-desk operations. You will act as the first point of contact, promote a welcoming atmosphere, and support daily administrative tasks as directed by the General Manager.

Responsibilities include processing check-ins, assisting with membership sales, directing guests to trainers, answering calls, handling registrations for classes via app,

Qualifications

• Excellent communication and hospitality skills.
• Ability to handle inquiries and direct guests professionally.
• Experience with basic retail transactions and membership sales.

Responsibilities

• Greet members, guests and staff warmly as they enter the gym.
• Check members into the gym using proper procedures.
• Register guests and direct them to trainers or staff.
• Answer phone calls and take messages for management.
• Process retail and concession sales; maintain stock.
• Attend staff meetings and follow safety policies.

Skills

Customer service

Check-in procedures

Cash handling

Retail sales

Tools

Front desk software

Class registration app

Job description

Gold's Gym in San Antonio, TX is seeking a Front Desk Team Member to warmly greet members, guests and staff and manage check-ins, inquiries, and basic front-desk operations. You will act as the first point of contact, promote a welcoming atmosphere, and support daily administrative tasks as directed by the General Manager.

Responsibilities include processing check-ins, assisting with membership sales, directing guests to trainers, answering calls, handling registrations for classes via app,