Front Desk & Member Experience Lead

Flynn Group; Richmond (VA); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is hiring a Member Services Representative to deliver superior customer service to Planet Fitness members and guests. You will assist with check-ins, tours, questions, and purchases while maintaining a clean front desk and lobby environment.

Ideal candidates have customer service experience, good computer skills, and a team-oriented mindset. The role supports a friendly, judgment-free gym atmosphere in a fast-paced fitness facility.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases on the POS system.
• Assist with new memberships and existing membership questions in the POS system.
• Keep front desk and lobby clean and orderly.
• Perform regular facility cleaning and restocking as needed.
• Support team operations by learning new policies and completing trainings.

Skills

Customer service

Computer basics

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Instruction following

Tools

POS system

Job description

Flynn Fitness, part of Flynn Group, is hiring a Member Services Representative to deliver superior customer service to Planet Fitness members and guests. You will assist with check-ins, tours, questions, and purchases while maintaining a clean front desk and lobby environment.

Ideal candidates have customer service experience, good computer skills, and a team-oriented mindset. The role supports a friendly, judgment-free gym atmosphere in a fast-paced fitness facility.