Front Desk & Member Experience Specialist

Planet Fitness; Pompton Lakes (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Flynn Group's Flynn Fitness division seeks a friendly Member Services Representative to greet members, answer questions, check in guests, and provide a superior front-desk experience in a busy gym setting.

The role emphasizes customer service, teamwork, reliability and basic computer skills, with duties including POS transactions, club tours, communicating events to members, and maintaining a clean, welcoming lobby throughout shifts.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Punctuality and reliability are essential.
• Strong communication skills and ability to work in a team.
• Willingness to learn and adapt to new policies and systems.
• Problem-solving mindset with the ability to follow instructions.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with memberships and questions.
• Maintain front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility and equipment.
• Support team operations by adapting to new policies and trainings.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Strong communication

Team player

Willingness to learn

Problem-solving mindset

Follow instructions

Tools

POS system

Job description

Flynn Group's Flynn Fitness division seeks a friendly Member Services Representative to greet members, answer questions, check in guests, and provide a superior front-desk experience in a busy gym setting.

The role emphasizes customer service, teamwork, reliability and basic computer skills, with duties including POS transactions, club tours, communicating events to members, and maintaining a clean, welcoming lobby throughout shifts.