Front Desk & Member Experience Lead

YouFit; Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

YouFit Gyms in Hialeah, FL is seeking a Part Time Member Experience Specialist. You will deliver outstanding member service, assist with memberships, and manage check-ins and payments while upholding gym standards and cleanliness.

The role emphasizes welcoming interactions, accurate information delivery, and the ability to multitask in a busy gym environment. Flexible scheduling is required.

Qualifications

• Strong customer service skills with the ability to engage positively with members, guests, and prospects.
• Proficient in reading, speaking, and writing in English.
• Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills for processing check-ins and managing member interactions.

Responsibilities

• Deliver Outstanding Member Service - Create a welcoming environment and apply the 10/5 Rule.
• Monitor Gym Access – verify active accounts and check-ins.
• Handle Member accounts – assist with questions and updates.
• Answer and Direct Calls – provide accurate information and route inquiries.
• Assist with Membership Retention – engage with cancellations and offer solutions.
• Perform Opening & Closing Duties – follow procedures to prepare the gym.
• Process Payments & Manage Cash Drawer – handle POS transactions and balance cash.
• Enforce Gym Policies & Maintain Standards – ensure rules are followed and cleanliness maintained.
• Assist with Gym Cleanliness – support daily cleaning checklists and deep cleaning tasks.
• Report Safety or Equipment concerns – identify hazards and report to management.

Skills

Customer service

English fluency

Cash handling

Multitasking

Computer skills

Team player

Job description

YouFit Gyms in Hialeah, FL is seeking a Part Time Member Experience Specialist. You will deliver outstanding member service, assist with memberships, and manage check-ins and payments while upholding gym standards and cleanliness.

The role emphasizes welcoming interactions, accurate information delivery, and the ability to multitask in a busy gym environment. Flexible scheduling is required.