Front Desk & Member Experience Associate — Part Time

Jimmy Jazz; Fargo (ND); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Free YMCA Membership

Sick Leave & Paid Time Off

12% Retirement Plan Contribution

Job summary

YMCA of the Northern Sky is seeking a Part-Time Member Services Associate in Fargo, ND. The role focuses on welcoming members, handling memberships, and delivering friendly, responsive front-desk service at our Fercho and Schlossman branches.

You will operate membership software, assist with registrations, and answer questions about programs, facilities, and schedules while upholding YMCA policies and promoting services.

Qualifications

• At least 18 years old.
• Prefer at least six months of customer service experience.

Responsibilities

• Provide excellent customer service to members, guests, and participants in person and over the phone.
• Create a high-level member experience through friendly engagement, active listening, and genuine connections.
• Welcome members and guests and represent the YMCA positively at all times.
• Operate membership software and office equipment to support daily operations.
• Scan membership cards and assist with check-in and front-desk needs.
• Assist with memberships, changes, registrations, and the sale of programs and services.
• Provide tours and information to prospective members and explain benefits.
• Answer questions about programs, schedules, facilities, and services.
• Consistently enforce YMCA policies and procedures.
• Address member concerns and escalate to the appropriate team when needed.
• Promote YMCA programs, events, and membership opportunities.
• Maintain a clean, organized, and welcoming Member Services area.
• Restock towels and related supplies as needed.
• Collaborate with other YMCA staff to support an excellent overall experience.

Skills

Customer service

Front desk

Active listening

Job description

YMCA of the Northern Sky is seeking a Part-Time Member Services Associate in Fargo, ND. The role focuses on welcoming members, handling memberships, and delivering friendly, responsive front-desk service at our Fercho and Schlossman branches.

You will operate membership software, assist with registrations, and answer questions about programs, facilities, and schedules while upholding YMCA policies and promoting services.