Member Experience Associate — Front Desk (Part-Time)

City of Lincoln; Ferguson (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

Retirement fund of 12% per pay period

20% Discount on tuition at Missouri佛

Free individual YMCA membership

Discounts on YMCA programs

Discounts on YMCA Childcare

Job summary

The Gateway Region YMCA in Ferguson, MO is seeking a part-time Welcome Center Associate to support membership operations. You will greet members, verify guests, and handle registrations in the HRIS system, while assisting with program and marketing objectives.

Strong interpersonal skills and basic computer knowledge are required. Prior customer service or sales experience is a plus. This role offers a community-focused environment and potential benefits through the YMCA program.

Qualifications

• High school diploma or GED is required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS transactions with accuracy and perform daily close out and drawer count.
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work towards self-development to stay current on customer service, sales, and leadership practices.
• Respond to member and guest inquiries and problem solve via phone or in person.
• Effectively handle conflict and member complaints with support of the center Membership Director.
• Performs all other duties as assigned.

Education

High school diploma or GED

Job description

The Gateway Region YMCA in Ferguson, MO is seeking a part-time Welcome Center Associate to support membership operations. You will greet members, verify guests, and handle registrations in the HRIS system, while assisting with program and marketing objectives.

Strong interpersonal skills and basic computer knowledge are required. Prior customer service or sales experience is a plus. This role offers a community-focused environment and potential benefits through the YMCA program.