YMCA Member Services Representative

Missouri Valley Family YMCA; Bismarck (ND); On-site; USD 20,000 - 23,000; Part time

Benefits offered by this job

Free YMCA Membership

Job summary

Missouri Valley Family YMCA in Bismarck, ND is seeking a Part Time Member Services Representative to greet members, guests and program participants and deliver exceptional service with a friendly, professional approach.

You will use our member management software for check-ins, registrations and payments, provide facility tours, answer questions, and help connect people with the right programs while upholding YMCA values of caring, honesty, respect and responsibility.

Qualifications

• Customer service experience preferred.
• Strong interpersonal and problem-solving skills.
• Basic computer knowledge required.

Responsibilities

• Welcoming members and guests with a warm smile and using their names.
• Asking questions, listening, and offering facility tours to guide memberships and programs.
• Using member management software to check in members, register programs and process payments.
• Building relationships and fostering connections within the YMCA community.
• Staying knowledgeable about YMCA programs to assist members effectively.
• Handling membership and safety concerns promptly and professionally.

Skills

Customer service

Interpersonal skills

Sales experience

Problem-solving

Tools

Member management software

Payment processing systems

Office software

Job description

Job DetailsJob Location: MISSOURI VALLEY FAMILY YMCA - BISMARCK, ND 58501Position Type: Part TimeSalary Range: $14.50 - $16.65 HourlyJoin our YMCA customer service team and CHANGE LIVES, INCLUDING YOURS.

As a Member Services Representative,you will serve as the face of our YMCA, delivering exceptional service to our members, guests and program participants. This job is located at our Main location at 1608 N. Washington Street in Bismarck.

Grace Buckeye, Executive Administrative Coordinator said, "I love my job because it allows me to make a meaningful impact on my community while working in an environment that fosters inclusivity and growth. My job is more than just work--its a place where I can continuously learn, grow and find joy in what I do."

In this role, you can look forward to:

• Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
• Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
• Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
• Building relationships with members, fostering connections within our YMCA community.
• Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
• Handling membership and safety concerns, addressing any issues promptly and appropriately.

Part Time Shifts Available, Up to 20 Hours per Week:

• Weekdays, 5:00 pm-11:30 pm
• Weekends, Shifts Between 5:45 am-7:30 pm

You’ll enjoy afun, rewarding work environment andFREE YMCA Membership!

Qualifications

We are seeking individuals who embody the YMCA values of caring, honesty, respect and responsibility.Previous customer service or sales experience preferred. Strong interpersonal and problem-solving skills as well as basic computer knowledge required.

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer awide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2026, which recognizes ND, SD and MN employers who are nominated by their employees.

Key Words: customer service representative, receptionist, front desk, administrative assistant, cashier