Part-Time Member Experience Specialist

Lake Superior YMCA; Duluth (MN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Retirement plan

Paid time off

Family membership

Program discounts

Referral program

Employee engagement activities

Employee assistance program

Growth and development opportunities

Leadership certification and training

Job summary

Lake Superior YMCA Downtown Duluth is seeking a Part-time Member Services Representative to deliver exceptional service to members and guests and to promote YMCA memberships and programs. The role centers on front desk operations, member engagement, and maintaining a welcoming lobby.

The position emphasizes morning and afternoon shifts and offers opportunities for growth, leadership training, and a supportive team culture aligned with the Y’s values of inclusion and community service.

Qualifications

• Excellent interpersonal and problem-solving skills; detail oriented.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience; ability to multi-task.
• Basic knowledge of computers.
• CPR/First Aid and AED certified. Training can be provided upon hire and must be obtained within 60 days. Higher levels of certification are accepted.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Fold and hand out towels; maintain desk and lobby cleanliness.
• Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

Skills

Interpersonal skills

Problem solving

Customer service

Multi-tasking

Basic computer skills

CPR/First Aid

Diversity and inclusion awareness

Job description

Lake Superior YMCA Downtown Duluth is seeking a Part-time Member Services Representative to deliver exceptional service to members and guests and to promote YMCA memberships and programs. The role centers on front desk operations, member engagement, and maintaining a welcoming lobby.

The position emphasizes morning and afternoon shifts and offers opportunities for growth, leadership training, and a supportive team culture aligned with the Y’s values of inclusion and community service.