Front Desk & Member Experience Associate

Genesis Health Clubs; Goddard (KS); On-site; USD 28,000 - 40,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, support member retention, and uphold quality customer service. You will interact with members, answer questions, and coordinate with staff to ensure a welcoming environment.

Responsibilities include following the front desk manual, answering phones, maintaining club cleanliness, and readiness to handle emergencies.

Qualifications

• Availability to work weekends, evenings, and holidays.
• Must hold CPR certification or obtain within 60 days.
• Experience in cash handling and use of credit cards.
• Customer service abilities.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Skills

Customer service

Teamwork

Communication

Job description

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, support member retention, and uphold quality customer service. You will interact with members, answer questions, and coordinate with staff to ensure a welcoming environment.

Responsibilities include following the front desk manual, answering phones, maintaining club cleanliness, and readiness to handle emergencies.