Front Desk Associate

Genesis Health Clubs; Wichita (KS); On-site; USD 16,531 - 22,041; Part time

Job summary

Genesis Health Clubs in Wichita, KS is seeking a Front Desk Associate to manage daily front desk operations, guest check-ins and member retention while delivering quality customer service.

Responsibilities include answering phones, guiding members, and maintaining a welcoming front desk. Weekend/evening availability is required; prior cash handling and basic bartending exposure is a plus.

Qualifications

• Available to work weekends, evenings and holidays.
• Ability to work well with others.
• Experience in cash handling and credit cards.
• Customer service abilities.

Responsibilities

• Process guest check-ins at front desk.
• Answer phones, take messages and transfer calls.
• Be knowledgeable about club amenities and surroundings.
• Greet members by name and maintain professional relationships.
• Attend staff and club meetings and events.
• Keep front desk clean, maintained and organized.
• Respond quickly to emergencies and safety situations.
• Assist in bartending as needed and learn skills.

Skills

Customer service

Cash handling

Credit card processing

Teamwork

Communication

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Comfortable serving alcohol
• Willingness to learn bartending skills, if not already knowledgeable

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking.