Front Desk Associate - Part Time

Genesis Health Clubs; Wichita (KS); On-site; USD 16,531 - 20,664; Full time

Job summary

A health and fitness club in Wichita is seeking a Front Desk Associate responsible for day-to-day operations including guest check-ins and member retention. The ideal candidate will have strong customer service skills and be comfortable handling cash transactions. This role requires the ability to work weekends, evenings, and holidays, as well as current CPR certification or willingness to obtain it. Candidates should demonstrate professionalism and the ability to communicate effectively with guests and staff.

Qualifications

• Must hold current CPR certification or obtain within 60 days of start date.
• Available to work weekends, evenings, and holidays.

Responsibilities

• Execute procedures as outlined by front desk manual.
• Answer phones, take messages, and transfer calls.
• Ensure front desk is clean, maintained, and organized at all times.

Skills

Customer service abilities

Cash handling experience

Ability to work well with others

Job description

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking