Front Desk Associate

Genesis Health Clubs; Boulder (CO); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking a Front Desk Associate in Boulder, Colorado. The candidate will be responsible for managing the Front Desk operations, providing excellent customer service, and ensuring a clean and organized environment. Responsibilities include answering phones, handling guest check-ins, and maintaining professional relationships with members. Availability for weekends, evenings, and holidays is required. CPR certification must be obtained within 60 days of employment.

Qualifications

• Available to work weekends, evenings, and holidays.
• Must hold current CPR certification or obtain within 60 days.
• Ability to communicate with guests and associates.

Responsibilities

• Oversee day-to-day operations of the Front Desk.
• Answer phones and transfer calls.
• Ensure front desk cleanliness and organization.
• Respond to inquiries or complaints.

Skills

Customer service abilities

Experience in cash handling and credit cards

Ability to work well with others

CPR certification

Job description

Benefits

• Employee discounts

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking