Front Desk & Member Experience Specialist

Genesis Health Clubs; Olathe (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and contribute to member retention through superior customer service at our club.

Responsibilities include answering phones, handling messages, knowing club amenities, and maintaining a welcoming, professional atmosphere. CPR certification is required or obtained within 60 days. Weekend/evening/holiday availability is expected.

Qualifications

• Availability to work weekends and evenings and holidays.
• CPR certification current or obtainable within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and processing credit card transactions.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Be knowledgeable of club amenities and surroundings.
• Communicate kindly and sincerely using members' names.
• Attend staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensure front desk is clean, maintained and organized at all times.
• Respond quickly and appropriately to emergencies.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and contribute to member retention through superior customer service at our club.

Responsibilities include answering phones, handling messages, knowing club amenities, and maintaining a welcoming, professional atmosphere. CPR certification is required or obtained within 60 days. Weekend/evening/holiday availability is expected.