Front Desk Associate

Genesis Health Clubs; Independence (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

Genesis Health Clubs is looking for a Front Desk Associate in Independence, Missouri. This role involves managing day-to-day operations, ensuring high-quality customer interactions, and maintaining a well-organized front desk.

The ideal candidate is available to work evenings and weekends, possesses customer service skills, and can handle cash transactions. A current CPR certification is required within 60 days of hiring.

Qualifications

• Available to work weekends, evenings and holidays.
• Must hold current CPR certification or obtain within 60 days of start date.
• Can work well with others.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answers phones, takes messages and transfers calls.
• Maintains a clean and organized front desk.

Skills

Customer service abilities

Experience in cash handling

CPR certification

Job description

This position will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check ins, member retention, and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answers phones, takes messages and transfers calls
• Is knowledgeable of club amenities and surroundings
• Communicates kindly and sincerely using members’ names
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Can respond quickly and appropriately to emergency situations

Expectations

• Holds a professional demeanor at all times when representing the Genesis Health Clubs
• Provides input in developing strategies to support club goals and objectives
• Can respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends, evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Can work well with others
• Has experience in cash handling and credit card processing
• Possesses customer service abilities

Physical Requirements

• Can stand for long periods of time
• Can lift up to 35 pounds
• Can communicate with guests and other associates, including reading, writing and speaking