Front Desk & Member Experience Associate

Genesis Health Clubs; Denver (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs in Denver, CO is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with high-quality customer service.

This role requires weekend and evening availability, CPR certification within 60 days of start date, and experience with cash handling and credit card transactions. You will greet members by name and help create a welcoming, professional environment.

Qualifications

• Customer service abilities
• Experience in cash handling and dealing with credit cards
• CPR certification or CPR certification within 60 days of start date
• Weekend/evening/holiday availability

Responsibilities

• Processes guest check-ins and assists member retention
• Answers phones, takes messages, and transfers calls
• Maintains knowledge of club amenities
• Communicates kindly using members' names
• Attends staff and club meetings and events
• Establishes professional relationships with members and staff
• Ensures front desk is clean, maintained and organized
• Responds quickly and appropriately to emergencies

Skills

Customer service

Cash handling

Communication

Job description

Genesis Health Clubs in Denver, CO is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with high-quality customer service.

This role requires weekend and evening availability, CPR certification within 60 days of start date, and experience with cash handling and credit card transactions. You will greet members by name and help create a welcoming, professional environment.