Front Desk Associate

Genesis Health Clubs; Olathe (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and contribute to member retention through superior customer service at our club.

Responsibilities include answering phones, handling messages, knowing club amenities, and maintaining a welcoming, professional atmosphere. CPR certification is required or obtained within 60 days. Weekend/evening/holiday availability is expected.

Qualifications

• Availability to work weekends and evenings and holidays.
• CPR certification current or obtainable within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and processing credit card transactions.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Be knowledgeable of club amenities and surroundings.
• Communicate kindly and sincerely using members' names.
• Attend staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensure front desk is clean, maintained and organized at all times.
• Respond quickly and appropriately to emergencies.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

This position will be responsible for the day-to-day operations of the Front Desk including processing guest check‑ins, member retention, and maintaining quality customer service.

Benefits

• Employee discounts

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of club amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cardsCustomer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking