Front Desk Associate

Genesis Health Clubs; Lawrence (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

Genesis Health Clubs in Lawrence, KS is seeking a Front Desk Associate to manage day-to-day operations, guest check-ins, member retention and top-tier customer service. The role requires standing for long periods, cash handling, and excellent interpersonal skills to greet members by name.

Responsibilities include phone duties, maintaining a clean front desk, attending meetings, and responding to emergencies.

Qualifications

• Customer service abilities.
• Experience in cash handling and processing payments.
• Ability to work well with others and adapt to a busy environment.
• CPR certification required or obtained within 60 days of start date.
• Availability to work weekends, evenings, and holidays.

Responsibilities

• Process guest check-ins and maintain accurate records.
• Answer phones, take messages and transfer calls.
• Provide courteous, personalized service using members' names.
• Attend staff and club meetings and events.
• Maintain front desk cleanliness and organization at all times.
• Respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Teamwork

Tools

Credit card processing

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking