Front Desk Guest Experience Associate (Part/Full-Time)

Genesis Health Clubs; Louisville (KY); On-site; USD 15,000 - 19,000; Full time

Job summary

Genesis Health Clubs is hiring Front Desk Associates to deliver outstanding customer service and ensure smooth day-to-day club operations. You\'ll be the first point of contact for members and guests, creating a positive and professional experience every time they visit.

Join a high-energy team at Genesis Health Clubs with part-time and full-time opportunities. The role includes handling check-ins, guest passes, and inquiries, with a pay range of $11–$14 per hour depending on shift and

Qualifications

• Friendly, professional demeanor with strong communication skills.
• Availability for evenings, weekends, and holidays.
• CPR certification (or willing to obtain within 60 days).
• Experience with cash handling and customer service preferred.
• Team player with a strong work ethic and attention to detail.

Responsibilities

• Greet and check in members & guests with a welcoming attitude
• Answer phones, manage guest passes, and assist with member inquiries
• Maintain a clean, organized front desk and stay informed about club amenities
• Support member retention efforts and contribute to overall club success
• Respond appropriately to emergencies and follow company procedures

Skills

Customer service

Communication skills

Team player

Attention to detail

Education

CPR certification

Job description

Genesis Health Clubs is hiring Front Desk Associates to deliver outstanding customer service and ensure smooth day-to-day club operations. You\'ll be the first point of contact for members and guests, creating a positive and professional experience every time they visit.

Join a high-energy team at Genesis Health Clubs with part-time and full-time opportunities. The role includes handling check-ins, guest passes, and inquiries, with a pay range of $11–$14 per hour depending on shift and