Front Desk Medical Secretary | Patient Care & Admin

Beth Israel Lahey Health; Watertown (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Watertown, MA is seeking a friendly and organized front desk professional. You will greet patients, process check-ins, and manage appointments using our EHR system, while ensuring accurate data entry and billing processes.

The role requires strong communication, attention to privacy, and the ability to multitask in a busy medical practice environment. Join a team dedicated to patient-centered care and operational excellence.

Qualifications

• Experience greeting patients in a front desk setting.
• Ability to schedule, confirm, and manage appointments using EHR systems.
• Strong communication and data entry skills.

Responsibilities

• Greet patients in person and by phone in a courteous, professional manner.
• Schedule, confirm, and manage patient appointments using EHR systems.
• Register new patients and update existing patient information.
• Handle calls, messages, and faxes to ensure timely communication.
• Process insurance information and verify eligibility.
• Collect co-pays and process payments.
• Maintain confidential patient records.
• Prepare and manage correspondence and medical documents.
• Coordinate referrals and follow-ups with providers.
• Support staff with administrative tasks.
• Keep front desk and waiting area clean and welcoming.

Skills

Greet patients

Appointment scheduling

EHR systems

Phone etiquette

Data entry

Tools

EHR software

Job description

Beth Israel Lahey Health in Watertown, MA is seeking a friendly and organized front desk professional. You will greet patients, process check-ins, and manage appointments using our EHR system, while ensuring accurate data entry and billing processes.

The role requires strong communication, attention to privacy, and the ability to multitask in a busy medical practice environment. Join a team dedicated to patient-centered care and operational excellence.