Medical Secretary: Patient Access & Admin Lead

Beth Israel Lahey Health; Massachusetts; Hybrid; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary in Watertown to greet patients, schedule appointments, and manage front desk operations. The role requires proficient use of electronic health records and strong customer service skills.

You will register patients, verify insurance, accept co-pays, and maintain confidential records while supporting clinicians and staff in a busy practice environment.

Responsibilities

• Greet patients in person and over the phone in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
• Register new patients and update existing patient information.
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers.
• Process insurance information and verify eligibility.
• Collect co-pays and process payments.
• Maintain organized and confidential patient records.
• Prepare and manage correspondence, reports, and medical documents.
• Coordinate referrals to specialists and follow up on authorizations.
• Support medical staff with administrative tasks as needed.
• Maintain a clean and welcoming front desk and waiting area.

Job description

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary in Watertown to greet patients, schedule appointments, and manage front desk operations. The role requires proficient use of electronic health records and strong customer service skills.

You will register patients, verify insurance, accept co-pays, and maintain confidential records while supporting clinicians and staff in a busy practice environment.