Medical Office Front Desk Specialist

Northeast Georgia Health System; Braselton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a front office professional to support physician services. Responsibilities include screening calls, processing referrals, scheduling appointments, and updating patient records in the EPIC system.

The role requires attention to detail, customer service focus, and ability to balance daily tasks efficiently. Ideal candidates will have a High School Diploma or GED and experience in a physician’s office or customer service.

Qualifications

• High School Diploma or GED required.
• Experience in a physician office or customer service preferred.
• Knowledge of EPIC EMR system.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate and timely communication.
• Procures patient referrals in accordance with physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by physicians.
• Logs all referrals and posts referral numbers to the patient account.
• Advises patients when referral numbers are needed and how to obtain them.
• Opens and distributes mail daily to appropriate personnel.
• Ensures accurate patient information is entered into EPIC.
• Maintains daily audit journals and balances; enters charges accurately.
• Forward monthly reports to Central Business Office in a timely manner.
• Prepares daily deposits and updates patient information as needed.
• Maintains inventory of front office supplies.

Skills

EMR proficiency

Customer service

Communication skills

Front office

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Northeast Georgia Health System is seeking a front office professional to support physician services. Responsibilities include screening calls, processing referrals, scheduling appointments, and updating patient records in the EPIC system.

The role requires attention to detail, customer service focus, and ability to balance daily tasks efficiently. Ideal candidates will have a High School Diploma or GED and experience in a physician’s office or customer service.